Card Declines

Below are some of the most common reasons why your Teampay card could be declined:

• Insufficient funds
• Wrong CVV2
• The billing zip code is incorrect
• The pre-authorization amount is greater than the available balance (i.e. gas station pre-authorization)
• Your company has exceeded the monthly transaction amount
• You selected a one-off/single-use card, and the vendor tried to charge it more than once Remember, these card types only allow for 1x transaction before automatically closing. For these types of vendors, then select the card on file/multiple uses instead.

If your card declines do not match up with any of the above reasons please send an email to [e-mail] and we will investigate.